Huffman Trucking Telephony Systems
Sammy Shanks
University of Phoenix
Huffman Trucking is a national logistics and transportation services company that operates terminal hubs in Los Angeles, California, St. Louis, Missouri, and Bayonne, New Jersey, along with a central maintenance facility in Cleveland, Ohio. ? Each of the terminal hubs consist of both an office and a plant, and the maintenance facility is also the site of the corporate headquarters. ? The company?s voice communications needs are handled by various telephony systems installed at each location. ? Determining the specifications and services offered by these systems is somewhat difficult given the relatively small amount of information provided by the company through its corporate website and the published network diagrams of each location.
Types of Telephony Systems
Huffman?s network diagrams indicate that company uses both analog and digital telephony system technologies. ? The Los Angeles and Bayonne
hubs both appear to have dual POTS-based private branch exchange (PBX) systems installed on their respective networks, one to serve the office and the other for the plant facility. ? The Cleveland and St. Louis locations, on the other hand, have Avaya digital phone systems installed on their networks. ? These systems are assumed to be VoIP telephony servers, though some Avaya systems are configurable to serve as either traditional phone systems or IP telephony servers (Avaya, Inc., 2007). ?
The POTS-based PBX systems allow Huffman to set up multiple internal phone extensions to be routed through regular PSTN telephone lines, whereas the VoIP telephony servers enable the company?s calls to be digitized and transmitted via computer networks. ? Though the traditional PBX system is a well-established form of communications technology, the newer VoIP system is considered by its proponents to be more versatile than traditional PBX in that a single VoIP system can be setup to handle the calls of multiple?
Source: http://nyessay.com/transportation/huffman-trucking-telephony-systems/
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